Currency and Payment Policy
Store Currency
All prices listed on our website are processed in Canadian Dollars (CAD).
If you are shopping from outside Canada, prices may display in your local currency based on your geographical location or selection in the currency converter. However, final checkout amounts will be calculated in CAD at the prevailing exchange rate set by your payment provider.
Accepted Payment Methods We accept a variety of secure payment options to ensure a smooth checkout experience:
Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.
Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
PayPal: Express Checkout via your linked account or card.
Payment Processing & Order Confirmation
Payment is charged in full at the time your order is placed.
Once payment is successfully processed, an automated order confirmation containing your receipt and order details will be sent to the email address provided.
4. Payment Security
Your payment security is extremely important to us. All transactions are encrypted using industry-standard SSL (Secure Sockets Layer) / Transport Layer Security (TLS) technology. We do not store or have access to your full credit card details.
Sizing Information
All of our apparel items fit true to size. If you find yourself between sizes or prefer a looser, more relaxed fit, we suggest sizing up.
If you need assistance selecting a size, please contact us at contact@socialimpactproject.ca.
Returns & Exchanges Policy
Final Sale / Made-to-Order: Because every product is custom made-to-order, Social Impact Project Apparel does not accept size exchanges or voluntary returns/refunds for standard purchases.
Defective or Damaged Items: If an item is received defective, damaged, or incorrect, you must contact customer support at contact@socialimpactproject.ca within 14 business days of delivery.
You must include your order number, billing address, and clear photos of the damage/defect.
Order Changes & Cancellations: All sales are final. Orders cannot be modified, swapped, or canceled once placed.
Shipping & Order Fulfillment
Processing & Fulfillment Time: Products are custom-printed and require up to 2-5 business days for production before being handed to the carrier (most ship within 5 business days).
US-Canada Delivery: Standard domestic shipping takes 3 to 4 business days once fulfilled. Expedited shipping is currently not offered.
International Shipping: Ships worldwide. Delivery takes 7 to 14 business days post-fulfillment. Customers are responsible for any applicable local customs fees, import duties, or taxes.
Split Shipments: Orders containing multiple items may ship from different fulfillment locations in separate packages.
Package Issues & Delivery Exceptions
Returned / Insufficient Address Packages: If a package is returned to the warehouse due to an invalid address or failure to claim at the post office within 14 days, a reshipment fee applies. Items left unclaimed past 15 business days cannot be reshipped.
Lost or Stolen Packages: Social Impact Project Apparel is not responsible for packages confirmed as "Delivered" by the tracking carrier. They will supply tracking info and carrier details to assist you in opening a missing mail claim.