Final Sale / Made-to-Order: Because every product is custom made-to-order, Social Impact Project Apparel does not accept size exchanges or voluntary returns/refunds for standard purchases.
Defective or Damaged Items: If an item is received defective, damaged, or incorrect, you must contact customer support at contact@socialimpactproject.ca within 7 business days of delivery.
- You must include your order number, billing address, and clear photos of the damage/defect.
Order Changes & Cancellations: All sales are final. Orders cannot be modified, swapped, or canceled once placed.

Processing & Fulfillment Time: Products are custom-printed and require up to 7 business days for production before being handed to the carrier (most ship within 5 business days).
US-Canada Delivery: Standard domestic shipping takes 2 to 3 business days once fulfilled. Expedited shipping is currently not offered.
International Shipping: Ships worldwide. Delivery takes 7 to 14 business days post-fulfillment. Customers are responsible for any applicable local customs fees, import duties, or taxes.
Split Shipments: Orders containing multiple items may ship from different fulfillment locations in separate packages.

Returned / Insufficient Address Packages: If a package is returned to the warehouse due to an invalid address or failure to claim at the post office within 14 days, a reshipment fee applies. Items left unclaimed past 15 business days cannot be reshipped.
Lost or Stolen Packages: Social Impact Project Apparel is not responsible for packages confirmed as "Delivered" by the tracking carrier. They will supply tracking info and carrier details to assist you in opening a missing mail claim.